Support
Need help with a GW Labs app? Find answers below or reach out to us directly. We typically respond within 24–48 hours.
Contact Us
For any questions, issues, or feedback, email us at support@gwlabs.app
We typically respond within 24–48 hours. For urgent subscription issues, please include your Apple ID email and a screenshot of any charges.
Frequently Asked Questions
How do I restore my subscription on a new device?
Install the app, sign in with the same Apple Account you paid with, then open the app and tap Restore Purchases. Purchases are tied to your Apple Account, not to a login with us.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Choose the app and tap Cancel Subscription. To avoid the next charge, cancel at least 24 hours before the current period ends.
Is my data backed up to the cloud?
Not to us. Content you create in our apps is stored on your device and isn’t uploaded to any account or cloud we control. Throne Score, which offers accounts, works differently; see its own privacy policy.
How do I delete all my data?
Delete it in the app, or delete the app itself: its data is removed from your device. Some apps, such as WishLock, also have a Delete all data option.
Why don’t your apps require an account or login?
We design our apps to be private by default. Most of them work without an account, so you never have to give us your name, email or identity.
Do you collect any personal information or analytics?
Generally, no. Except for Throne Score and WishLock, which have their own policies, our apps don’t use third-party analytics or advertising tools. SleepLock can send a small set of anonymous usage statistics, which you can switch off in its Settings. Our privacy policy has the details.
How do I transfer my data to a new iPhone?
Your data lives on your device, not with us, so it usually moves with Apple’s own transfer and backup tools when you set up a new iPhone. If something doesn’t come across, email support@gwlabs.app.
I was charged but don’t have premium access. What do I do?
Open the app and tap Restore Purchases while signed in to the Apple Account you paid with. If that doesn’t fix it, email support@gwlabs.app with your Apple ID email and a screenshot of the charge.
App-Specific Tips
Each app has its own page with what it does and what’s included:
Bug Reports & Feature Requests
Found a bug or have an idea for a feature? We'd love to hear from you. Send us an email at support@gwlabs.app with the following details:
Bug Report Template
App: [App Name]
iOS Version: [e.g., 19.4]
Device: [e.g., iPhone 16 Pro]
Issue: [Describe what happened]
Steps: [How to reproduce]
Screenshots or screen recordings are always helpful and appreciated.
About GW Labs
GW Labs is an AI visibility and measurement studio for organizations, and we design, build and run our own iPhone apps. Our apps help you build better habits, break bad ones and look after yourself.
Our apps are built with SwiftUI and SwiftData, are private by default, and most run 100% on-device. Where an app offers optional online features, its own privacy policy explains exactly what leaves your device.